FAQs
Frequently Asked Questions (FAQs) - WELUVFUR
Welcome to WELUVFUR! We understand that you may have questions about our products, policies, and services. Here, we've compiled some of the most commonly asked questions to make your shopping experience with us as seamless and enjoyable as possible.
**1. What kind of products do you sell at WELUVFUR?
At WELUVFUR, we specialize in dog and cat products. Our range includes toys, grooming supplies, stylish accessories, cozy beds, and much more. We aim to provide everything you need to keep your furry friends happy and healthy.
2. How can I contact WELUVFUR customer support?
Our dedicated customer support team is available to assist you. You can reach us through our "Contact Us" page on our website, where you can fill out a form, or you can send us an email at info@weluvfur.com. We're here to help!
3. Do you offer returns or exchanges?
Yes, we do. We understand that sometimes products may not meet your expectations. Please contact us at info@weluvfur.com for further instructions.
4. What payment methods do you accept?
We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and more. Rest assured, we prioritize the security of your transactions.
5. How long does shipping take?
Shipping times vary depending on your location and the products you order. Due to high demand, orders may take 2-4 weeks to arrive.
6. Are the products on WELUVFUR safe for my pets?
Absolutely. We take the safety and well-being of your pets seriously. We only offer products from reputable manufacturers that adhere to high safety standards.
8. How can I track my order?
Once your order is shipped, we'll provide you with a tracking number via email. You can use this tracking number to monitor the progress of your delivery.
9. What should I do if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact our customer support team immediately. We'll work with you to resolve the issue and ensure you receive the right product in perfect condition. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.
10. When will I receive my refund?
All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account. If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.
12. What if I don't receive my order?
If you don't receive your order within 30 days after shipping, you are eligible for a full refund.
13. When will my order be processed?
All orders are handled and shipped out from our warehouse. Please allow extra time for your order to be processed during holidays and sale seasons. We process orders between Monday and Friday. Orders will be processed within 1-3 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends.
We hope these FAQs have addressed your inquiries. If you have any additional questions or need further assistance, please don't hesitate to contact us at info@weluvfur.com. Thank you for choosing WELUVFUR for all your pet's needs!